In this talk from BenchPress Live 2026, Claire Quansah shares a practical and honest look at what it really takes to build an inclusive agency. She challenges a common belief - that being a “good person” is enough - and shows why real inclusion comes from consistent action, not just intention. Through simple examples and relatable scenarios, Claire explores how inclusion goes beyond diversity, moving towards a true sense of belonging where people feel valued, supported, and able to contribute fully. In this session, she covers:
- Why inclusion needs more than good intentions
- The difference between diversity, inclusion, and belonging
- How gaps between people and processes can hold agencies back
- Five key areas to review, including recruitment, progression, project allocation, technology, and meetings
- Why small, consistent actions can make a lasting difference
It’s a thoughtful talk that encourages you to step outside your own perspective and take a closer look at how your agency really operates day to day. Because when people and processes work together, you create an environment where everyone can do their best work.
About our guest: Claire Quansah
Founder of Quansah Consulting, Claire is an advisor to creative agency leaders helping them bring clarity to chaos and build better ways of working. With experience across global networks and independents, she champions inclusive leadership and people-first agency cultures.
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